Proifil is billed as a recurring monthly subscription. This policy explains how billing, cancellation, and refunds work.
Your subscription renews automatically each billing period at the price shown when you signed up, charged to your payment method via Stripe, until you cancel.
You can cancel at any time from the Account page after logging in. Cancelling schedules your subscription to end at the close of your current billing period - you keep full access through the date you've already paid for, and you won't be charged again after that. You can undo a scheduled cancellation and resume normal billing at any time before that date, also from the Account page.
Because cancelling stops future billing immediately and you retain access through the period you've already paid for, we don't provide prorated or partial refunds for unused time within a billing period. We recommend cancelling as soon as you know you won't be renewing, rather than waiting until the period ends.
If you believe you've been charged in error - for example, a duplicate charge, or a charge after you'd already cancelled - contact us using the details below and we'll look into it.
Billing questions can be sent to support@proifil.com.