Privacy Policy

This Privacy Policy explains how Clix Capital Pty Limited trading as Neallus (ACN: 169 978 438), operating Proifil ("we", "us", "our"), collects, uses, and protects information when you use our Service.

1. Information We Collect

Account information: the username, email address, and password (stored as an irreversible cryptographic hash, never in plain text) you provide when registering.

Billing information: we don't collect or store your card details ourselves. Payments are handled entirely by our payment processor, Stripe, which shares back with us only what's needed to manage your subscription - your Stripe customer and subscription IDs, subscription status, and current billing period.

Usage information: the industries and locations you search for or look up, so we can show you the right content and, where a lookup generates new content via AI, cache it for future use.

Session information: a signed session cookie that keeps you logged in. We don't use third-party advertising or tracking cookies.

2. How We Use Information

• To create and maintain your account and authenticate you;
• To process subscription payments and manage billing, via Stripe;
• To generate and deliver the risk & insurance content you request;
• To send account-related emails (password resets, subscription confirmations);
• To maintain the security and reliability of the Service.

3. Third-Party Service Providers

We share limited information with the following service providers, only as needed for them to provide their service to us:

• Stripe (payment processing) - receives your billing details directly; we never see or store your full card number.
• Anthropic (AI content generation) - when you look up an industry or location not already in our catalog, the name or coordinates you searched for are sent to Anthropic's API to generate the risk profile. We don't send your account details (email, password, etc.) as part of this.
• Map tile providers (e.g. Esri or MapTiler, if configured) - if the interactive map is showing real street-level tiles rather than the built-in abstract map, your general map viewport (not your account identity) is used to fetch map imagery, the same way any interactive map works.
• Our email delivery provider - to send password reset codes and subscription-related emails.

We don't sell your personal information, and we don't share it with third parties for their own marketing purposes.

4. Data Retention

We retain your account information for as long as your account is active. If you'd like your account and associated data deleted, contact us using the details below.

5. Data Security

Passwords are hashed using bcrypt and never stored in plain text. The Service is served over HTTPS, and administrative actions require authentication. No method of transmission or storage is 100% secure, and we can't guarantee absolute security.

6. Your Rights

Depending on where you live, you may have rights to access, correct, or delete your personal information, or to object to certain uses of it. Contact us using the details below and we'll respond to your request.

7. Children's Privacy

The Service is intended for business use by adults and isn't directed at children. We don't knowingly collect personal information from children.

8. International Data Transfers

We're based in Australia, and some of our service providers (including Stripe and Anthropic) process data in the United States or other countries. By using the Service, you understand your information may be processed outside your home country.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we'll take reasonable steps to notify existing subscribers.

10. Contact

Questions about this Privacy Policy, or requests relating to your personal information, can be sent to support@proifil.com.